Pre-order terms.

Effective: May 1, 2026 · Last updated: May 1, 2026

FireKeep manufactures in limited batches against pre-orders. When you place a pre-order, you are committing to receive a unit from the first production run at a guaranteed price. Pre-order funds go directly to parts, tooling, manufacturing, and regulatory filings — they make the product real. Pre-orders are firm orders, not deposits.

1. What a pre-order is (and what it isn't)

A FireKeep pre-order is a contract for the future delivery of a physical product from a limited production run. You're committing today to receive a unit that we will manufacture and deliver. The price you lock in today is the price you pay — even if our retail price rises before shipment.

A FireKeep pre-order is not:

• An investment. You are not buying equity, shares, options, debt, profit-share, or any other financial security in FireKeep Tools. There is no expected financial return beyond receiving the product itself.
• A donation. We are obligated to deliver the product within the timeframe set out below.
• A loan. You are not extending us credit.
• A general-purpose deposit. Pre-orders are firm orders. They are not refundable on a change-of-mind basis.

2. Delivery commitment

Beacon line (Watchman, Warden, Keeper). FireKeep commits to delivering your unit within twelve (12) months of your pre-order date. If we fail to deliver within twelve months, you are entitled to a full refund of the amount you paid (less any non-refundable payment-processing fees retained by Stripe — typically about 2.9% + $0.30 per order — which Stripe does not return on refunds and which we have no ability to recover). Email pre@firekeep.ca after the twelve-month mark with your order number and we will process the refund within five business days.

Future Products (Outrider, Edge, Anthem, Solis, Photon). These not-yet-released pieces depend on regulatory approval (FDA / Health Canada) before they can ship, so we do not commit to a fixed delivery date — approval can take anywhere from a few months to roughly 18–24 months, and we will not publish a date we cannot guarantee. In its place we make this commitment: you receive the product — or, if it is ultimately not approved or we discontinue it, a full refund of the amount you paid (less non-refundable Stripe processing fees). We email you as approvals and tooling progress.

You will receive what you paid for. Limited first-run units may differ from later production runs in finishing details, packaging, or accessory bundles — but each will be a fully functional, FDA-compliant FireKeep tool that meets the published specifications for its tier.

3. Why pre-orders are firm

Pre-order funds are not held in escrow. The moment you order, your money is at work — buying laser diodes, paying our contract manufacturer's MOQ, funding FDA Form 3632 filing, paying for safety glasses inventory, and covering tooling costs. A change-of-mind refund policy would prevent a small founder-led company from committing to manufacturing at all, because every refund risk would have to be held in cash reserve.

That tradeoff — no general refunds in exchange for being able to actually manufacture — is the deal. The twelve-month delivery commitment is what we put on the line in return.

The standard 30-day return policy after delivery still applies (see Returns & Warranty) — that's a different protection covering the unit itself once you have it. Manufacturing defects are covered by warranty; arrival damage is covered by carrier insurance.

3. Production threshold

FireKeep does not manufacture units until pre-order revenue covers the production run. The threshold is the total of: parts cost × target unit count + manufacturing cost × target unit count + shipping reserve × target unit count + fixed launch costs (FDA filings, Health Canada notification, trademarks, tooling).

FireKeep tracks production-readiness internally. We do not manufacture units until firm pre-orders cover the parts, manufacturing, and regulatory filings for the production run.

If the threshold is not reached within 18 months from pre-order open, we will automatically refund every pre-order in full and discontinue the project. You don't have to ask.

4. Estimated shipping windows

The Beacon line has target delivery quarters, displayed at the time of pre-order:

• Watchman (5W) — target Q3 2026
• Warden (10W) — target Q3 2026
• Keeper (20W) — target Q4 2026

Future Products — Outrider, Edge, Anthem, Solis, and Photon — do not have a fixed date. They ship after regulatory approval (FDA / Health Canada), which can take from a few months to roughly 18–24 months. We will not publish a date we cannot guarantee; we email you as approvals and tooling progress. These are governed by the approval-dependent commitment in §2 — the product, or your money back if it is never approved or we discontinue it.

Beacon target quarters are targets within the twelve-month commitment in §2. Hardware production has real-world delays (CM queue conflicts, certification re-tests, supply-chain issues). If a Beacon tier slips beyond its target quarter, we email you with the new estimate as soon as we know, and the §2 refund mechanism still governs.

5. Order priority & serial-number assignment

Within each tier, units ship in order of pre-order date. Serial numbers are assigned at production time in the same order. So pre-ordering early gets you a low serial number — which matters more for collectors than for everyday users, but it's a real benefit.

FireKeep 55 Founder slots have separate priority — those founders ship first within their respective tier, in slot-claim order. If you're a Founder, your serial number falls in the 1–50 range for your unit (Keeper Founder Edition).

6. Price guarantee

The price you pay at pre-order is the price you pay, period. If we raise our retail price between your order and your shipment (which we likely will — pre-order pricing is typically below retail), you keep the lower price.

The reverse: if we lower the price between your order and shipment, we'll automatically refund the difference. We don't make people who ordered first feel punished.

7. Discontinuation, force majeure

If we are unable to deliver due to circumstances beyond our control — including but not limited to: regulatory action or a denied/withdrawn approval that prevents a product from being sold (e.g., FDA changing Class IV restrictions), war or sanctions affecting supply chains, natural disasters affecting our manufacturing partner, or the founder's incapacitation — the §2 commitment for that product governs: for the Beacon line, the twelve-month refund right; for Future Products, your right to a full refund if the product is not approved or is discontinued.

If we voluntarily discontinue a product, we will proactively offer either: (a) a switch to a different FireKeep tier of equal or greater value, or (b) a refund of the amount paid less Stripe processing fees. You choose.

8. Risk acknowledgement

FireKeep is a small Canadian company building a hardware product for the first time. Hardware launches have inherent risk — manufacturing delays, certification challenges, parts shortages. We do everything we can to manage that risk:

• Threshold structure: we don't begin manufacturing until pre-order revenue covers the run.
• Delivery commitment (§2): the Beacon line is backed by a twelve-month delivery-or-refund floor; Future Products are backed by a product-or-refund commitment if they are never approved or are discontinued.
• We publish the threshold tracker so you can see progress any time.
• Limited first-run units are intentionally scoped — finishing details may differ from later-run units, but every unit meets published specs and ships fully compliant.

By placing a pre-order, you commit to receive a unit and acknowledge that pre-order funds are deployed immediately toward filings, parts, and manufacturing. You agree that change-of-mind cancellations are not available, and that the refund pathways for unfulfilled orders are those set out in §2 — the twelve-month delivery-or-refund commitment for the Beacon line, and the product-or-refund commitment (if not approved or discontinued) for Future Products.

9. Contact